Thanks for nothin'
We all make mistakes. Check today's Observer-Reporter, and I'm sure you can pick out a couple of typos. But there are small mistakes, and then there are the ones that make your blood pressure skyrocket. A couple of weeks back, the missus started having problems with her laptop connecting to our wireless Internet, so she called the computer manufacturer, which shall remain nameless (I sure hope I don't inadvertently provide any clues), and they said they would send her a box in which she could ship the laptop to them for repairs. And I must say that they were very nice about offering to fix it for free, even though the warranty was no longer in effect. It took several days for the box to arrive, a couple more for it to arrive at their repair site, a few more for it to be fixed and shipped back, and a few more before my schedule and that of the FedEx guy meshed and I could sign for the package. The missus was greatly relieved to have it back in her possession. Just one problem: It didn't work. Now, mind you, when we shipped the laptop to the computer company, it was in perfect working order, save for the fact that it could not be used wirelessly. When it came back, it wouldn't even start up. After a long, long telephone call spent mainly trying to understand folks whose English is only moderately related to what you and I consider our native tongue, it still didn't work. They had the missus pulling out the battery and putting it back in, unplugging and replugging the power cord, etc. Nothing. Nada. Zilch. Bottom line: They're sending us another box. They really couldn't explain why a computer that wouldn't even turn on had been sent back to us. Hadn't it been checked out?, the missus asked. Oh, they assured her, four or five technicians have to sign off on the work before it can leave their office. Really? I can't say that I'm all that surprised. Even when a computer is right in front of them, it's been my experience that computer technicians are not all that effective at fixing computers. I know, you would think that they would be. It seems they're very good at telling you what you already know is wrong with the computer, using fancier words, of course. But as for being able to determine WHY the computer is screwing up? Not so much. It's my belief that if auto mechanics had the same diagnostic skills as computer techs, we'd all be on horseback. You all might have similar horror stories about computer repair. Feel free to share.
Labels: Life in General